Terms And Conditions

Pricing

All prices on our website are in New Zealand Dollars (NZ$). All prices are correct at time of publication, but we may alter prices at any time for any reason.

If you are completing a transaction from outside of New Zealand and are unsure of exchange rates, check the rates before placing your order.

If you use a credit card registered outside New Zealand, the card issuer determines the total based on the exchange rate at the time your card is charged. They may also charge a fee for currency conversion, so if you are unsure check with them before placing your order.

As purchaser, you will bear any risk of currency fluctuations.

Refunds & Returns

If you are not completely happy with your purchase, we will gladly refund you via your original method of payment, less shipping costs.

Please make sure the item is not:
a) altered or dirty;
b) damaged after purchase;
c) purchased on sale;
as we cannot accept returns in these circumstances.

All returned items will need to be sent back to us within 30 days of purchase with the original receipt and reason for the return.  Return shipping will be at your own expense and shipping and handling on these returns are non-refundable.

To ensure that your return or exchange goes as smoothly as possible, please include your name, address, telephone number, original invoice and reasons for your return and send by courier to:

Bateman Books
Unit 2/5 Workspace Drive
Hobsonville, Auckland 0618
New Zealand

Addressing

If a product is found to be mis-addressed by Bateman Books then Bateman Books shall be responsible for the re-delivery, replacement or refunding of the product. If the customer is found to have given an incorrect or insufficient address, then Bateman Books will not refund or resend the product and all responsibility for correcting delivery will be borne by the customer.

Please note that we only deliver to a street address. We are not able to deliver to a PO Box.

Cancelling orders

Bateman Books reserves the right to cancel orders that we believe to be fraudulent or constitute a mis-use or a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing.

Disclaimer

The information on this website is provided for general information only. Bateman Books has provided this information for the benefit of users in good faith and with reasonable care. 

Accordingly, Bateman Books does not accept any liability for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omissions contained on this web site.

Limitations of liability

Bateman Books is not responsible for the conduct, whether online or offline, of any user of the website.

Bateman Books cannot guarantee that:
a. you will be able to access the website at all times;
b. your access will be uninterrupted or secure;
c. information found on the website will be reliable, current, accurate or complete; or 
d. the website or server are free of viruses or bugs.

In no event will Bateman Books be liable to you or any third party for any indirect, consequential or incidental damages, including lost profits or damages, arising from your use of the website, your reliance on any information found on the website or any technical failures, delays in operation or transmission or malfunctions in equipment or software.

Information gathered by website technology 

The Bateman Books website may use cookies or other technology to make a record of your visit and log your information for statistical and business purposes. Such information includes your server address, domain name, IP address, the date and time of your visit, pages accessed, documents downloaded, previous website visited and the type of browser used. The data collected from cookies helps us to analyse browsing patterns of users in order to improve the content and design of the Bateman Books website. Cookies are used throughout the shopping process to help us serve you better each time you return. If you make purchases via the Bateman Books and Craft Books website, you must provide us with personal information to allow us to process your order and payment and to deliver to you. We keep a record of your purchase data for our reporting and accounting purposes. This data may be used for marketing to you by Bateman Books. At no time will your credit card details be released to a third party.